Privacy Policy for PalmettoGuard LLC

Last Updated: February 17, 2026

1. Introduction

Welcome to PalmettoGuard LLC. We are committed to protecting the privacy and security of residents, visitors, and community staff. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services designed to support gated community access and security operations.

2. Information We Collect

To provide a secure and functional experience, we collect the following types of data:

• Account Data: Name, physical address within the community, email address, and phone number.
• Vehicle Information: Make, model, color, and license plate numbers associated with your residence.
• Access Logs: Gate entry timestamps, gate codes used, guard station identifiers, and entry/exit activity.
• Guest Information: Names of authorized visitors and the duration of their access permissions.
• Device Data: IP address, device type, operating system, and basic diagnostic information.
• App Usage: Interactions within the app, performance data, and crash logs (used strictly to improve the system's reliability).

3. How We Use Your Information

PalmettoGuard LLC uses collected information for legitimate operational and security purposes, including:

• Verifying residency and granting access to the community.
• Notifying you when guests, vendors, or deliveries arrive.
• Providing accurate records to the HOA or Property Management.
• Supporting on‑site security personnel in managing gate and patrol operations.
• Investigating incidents, unauthorized access attempts, or security concerns.
• Improving app stability, performance, and user experience.

4. Data Sharing and Disclosure

We do not sell or rent your data. Information is only shared under these limited circumstances:

• Community Security: Authorized HOA staff, property management, or contracted security personnel.
• Service Providers: Third‑party vendors (such as cloud hosting and infrastructure providers) who support app operations under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, court order, or to protect the safety and security of the community.

5. Data Retention

We retain access logs for a period of [e.g., 90–180 days] to assist with audits and incident reviews. After this period, logs are anonymized or securely deleted unless they are part of an active investigation. Resident account data is retained for the duration of your residency and may be archived for recordkeeping.

6. Security Measures

We use industry‑standard security practices to protect your information, including:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest.
• Access Controls: Only authorized personnel with specific credentials can access sensitive records.
• Monitoring: Systems are monitored for unauthorized access or suspicious activity.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion of your data when you move out or no longer use the service.
• Limit or object to certain types of data processing.

We will respond to verified requests within applicable legal timeframes.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email, in‑app notification, or both. Continued use of our app after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions regarding this policy, please contact us:

Email: info@palmettoguard.com

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