Gated community visitor management, start to finish
The queue at a gate is almost never caused by the number of cars. It is caused by the officer having to find out who each driver is: a phone call to a resident who isn't answering, a name spelled twice through a half-open car window, a handwritten line in a log nobody will ever read again.
Visitor management fixes that by moving the work earlier. The resident creates the pass from their sofa, choosing the property, the guest, and the dates. The guest gets an email with a scannable barcode and buttons to save it to Apple Wallet or Google Wallet — nothing to install, nothing to remember. At the gate the officer scans instead of asking, and the record writes itself.
The rest of this page is what surrounds that core: the resident app and its digital ID, self-service kiosks for the hours nobody is on the gate, card payment for communities that sell day passes, label and card printing, and clearances for events and contractors. All of it sits inside the same system as security operations, so a pass, a call, and an incident report are records in one place rather than three.
Guest Passes
The resident does the work from their sofa, so the officer at the gate is verifying a pass rather than taking dictation through a car window.
Created by the resident
Residents create a pass for their visitor from their phone, choosing the property, the guest, and the dates.
Delivered to the guest
The guest gets an email with a scannable barcode and buttons to add the pass to Apple Wallet or Google Wallet — nothing to install.
Editable until pick-up
Plans change. A pending pass can be edited before the guest arrives, and residents can see at a glance which of their passes are pending, printed, or expired.
Print windows and edit locks
A pass cannot be printed before it starts or after it expires, and issued passes lock so the details cannot be quietly changed afterwards.
The Resident App
Digital resident ID
A live rotating barcode that gate staff or a kiosk can scan to verify identity and access. Because it rotates, a screenshot of it is worthless.
Community alerts
Closures, weather, and emergencies arrive as push notifications and stay in a feed residents can scroll back through.
Community documents
Bylaws, parking policy, welcome packets — organized into folders and available in the app instead of an email attachment nobody kept.
More than one community
Residents who own in two Palmetto Guard communities switch between them without a second account.
At the Gate
Point of sale
Sell day and weekly passes at the gate and take card payment through Square, with the pass issued in the same checkout.
Self-service kiosks
Residents scan their digital ID and check in without staff involvement, which keeps an unstaffed gate moving overnight.
Pass label printing
Passes print to networked label printers, using a label layout you design yourself — or that we build for you.
Sell passes from your own site
Embed an online checkout on the community's own website so visitors buy before they arrive. See an example checkout.
Physical ID cards
Print plastic CR80 resident cards with your own background, logo, and field layout, with an optional RFID facility code pre-filled for prox stacks.
Gate clearances
Schedule access for a wedding, a contractor, or an event, bounded to the dates and locations you choose.
Frequently Asked Questions
What does gated community visitor management involve?
Getting an expected visitor through the gate without a phone call, a clipboard, or a queue — and leaving a record afterwards. In practice that means the resident creates the pass in advance, the guest arrives holding something scannable, the officer verifies rather than transcribes, and the pass carries dates it cannot be used outside of.
Do guests need to download an app?
No. When a resident creates a guest pass, the guest receives an email with a barcode plus links to save the pass to Apple Wallet or Google Wallet. Showing either at the gate is enough.
Can residents get in when no officer is on duty?
Yes. A self-service kiosk lets residents scan their digital ID and check themselves in, which is what keeps an unstaffed overnight gate from becoming a phone call to the board.
What stops a guest pass being used before or after its dates?
Passes carry a print window and an edit lock. A pass cannot be printed before its start date or after it expires, and once it has been issued the details are locked so they cannot be quietly changed.
Can we sell passes from our own community website?
Yes. A community can embed an online checkout on its own site so visitors buy a pass before they arrive, paying by card through Square and receiving the pass by email.
Can a resident change a pass after creating it?
Until the guest picks it up, yes. A pending pass can be edited if plans change, and residents can see at a glance which of their passes are pending, printed, or expired without calling the gate to ask.
What is the digital resident ID, and why does it rotate?
It is the resident's credential inside the app: a barcode that gate staff or a kiosk scans to verify identity and access. It rotates, which means a screenshot someone forwards to a friend is worthless by the time it is used.
Can we issue physical ID cards as well?
Yes. Plastic CR80 resident cards print with your own background, logo, and field layout, and can carry an RFID facility code pre-filled for existing prox stacks — so a community moving from cards to phones can run both during the transition.
What printers and readers does it work with?
Gate passes print to networked label printers using a label layout you design yourself in a drag-and-drop builder, or that we build for you. Card readers and RFID scanners work out of the box, so most communities go live without a custom integration project.
Can we take payment at the gate?
Yes. Day and weekly passes can be sold at the gate with card payment through Square, and the pass is issued inside the same checkout rather than as a separate step afterwards.
How do we handle a wedding or a contractor crew?
Gate clearances schedule access for a specific event or crew, bounded to the dates and gates you choose. It saves issuing dozens of individual passes and, unlike a name on a list, it expires on its own.
Does it work for a community with more than one gate?
Yes. Passes and clearances can be scoped to specific locations, so a pass valid at the main gate is not automatically valid at an amenity or service gate.
What do residents see besides passes?
Community alerts as push notifications with a feed they can scroll back through, and community documents — bylaws, parking policy, welcome packets — organized into folders in the app rather than an email attachment nobody kept.
See it with your gates and pass types
We'll load your actual pass types, properties, and gate layout so you're judging the real thing rather than a generic demo.
Request a Demo