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Documentation

Palmetto Guard Help Center

Guides for setting up your community, working the gate, using the resident app, managing roles, and connecting booking software.

For your community team

Administrators

Admin Setup & Onboarding

Stand up a new community end to end — organization profile, properties, companies, pass types, pricing, payments, printers, and kiosks.

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Gate & security staff

Gate & Security Operations

Day-to-day tasks: issuing and printing passes, point of sale, clearances, calls for service, incidents, and citations.

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Administrators

Roles & Permissions

Design roles and control access: permission levels, the full permission reference, example role recipes, and best practices.

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For residents

Residents

Resident App

Create guest passes for your visitors, track their status, switch between communities, and stay on top of community alerts.

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For developers

Developers

Rental Pass API

Connect 3rd-party booking software to push rental guest reservations in automatically — authentication, endpoints, errors, and examples.

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